Surviving in a dying industry with powerful customer service

“My parents trained me to be kind to customers. There are many kinds of customers. Some are very rude, but you have to stay cool. When I do business, I do business honestly, and give prices that are fair. If I buy something wholesale at $5 and sell it at $10, but the customer is willing to buy it at a discount, then negotiate a discount. You have to give them a bargain and always be flexible with your prices. As much as possible, if people come in, I don’t want them to leave empty-handed. As much as possible, I want to sell them something.”

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