Surviving in a dying industry with powerful customer service

“My parents trained me to be kind to customers. There are many kinds of customers. Some are very rude, but you have to stay cool. When I do business, I do business honestly, and give prices that are fair. If I buy something wholesale at $5 and sell it at $10, but the customer is willing to buy it at a discount, then negotiate a discount. You have to give them a bargain and always be flexible with your prices. As much as possible, if people come in, I don’t want them to leave empty-handed. As much as possible, I want to sell them something.”

Read More

The high cost of success: the story of Pizza Planet Glebe’s owner

“Every day back when I was in year 5 or 6, my dad would take us to the shop to open up before going to school around 6:00 in the morning. School was like a holiday for me, because I had to work as a kid. I loved school! After school my dad would pick us up and take us back to the shop to work until closing. I’ve been doing that for 14 years and it pretty much became my way of life, my second nature. Today, I have three boys and I would want to have something lined up for them which they could take over.”

Read More